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dala

dala

Process

Senior Capstone Project

 

User Research

UX / UI Design

Centered around childhood trauma and using dissociation as a coping mechanism, I ask the question, "How can we help children safely process a traumatic memory?". 

Scroll down to see in-depth, in-the-moment, research along with blog posts dating back to June 2020 detailing how this project has evolved. 
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SECONDARY RESEARCH

Reading The Body Keeps the Score

This book has been a key resource in framing the problem around childhood trauma and the effects it has on the memory. I plan on utilizing the techniques it provides for processing trauma in whatever I decide to create. 

 

Key Insights: 

  • Mindfulness, Movement, Rhythms, and Action | All of
    these things are important to incorporate regularly to help
    calm the nervous system. The power of being in rhythm with others allows emotions to come to the surface. It is safe to express when surrounding by others doing the same. 

  • Processing Emotions | It is so important to address your feelings about an event. A memory is not complete until feelings are attached to it.

  • Understanding your Strengths and Resiliency | Knowing that you can rely on yourself and trust your judgement is integral to healing after trauma. 

  • Emotional Regulation | You need to feel safe and emotionally regulated before beginning to process emotions. ​

  • Traumatic Memory | Retaining memories is so complex and is even more so surrounding traumatic situations. You don't always have to have the memories to begin the healing. 

 

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PRIMARY RESEARCH

Interviews | Key Insights

EXPERT

USER

STAKEHOLDER

EMDR was repeatedly mentioned as a form of therapy to help process traumatic. I thought this was interesting because it steered away from normal talk or exposure therapy as the only source of healing from traumatic events. 

 

Some of the users I talked to retained memory of some sort of methodical activity from their childhood that helped calm them down and process memories. I really liked this idea of doing something so repetitively that you start to meditate and process your reality from the day. 

 

There needs to be an awareness that sometimes the trauma is in association with the parent, which can cause guilt and fear around starting a conversation that ultimately be healing. This also means that the parent cannot always be there to guide the child through something, which is something I should keep in mind for whatever activity I create. 

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PRIMARY RESEARCH

Survey Takeaways

Even though some children didn't feel emotionally safe with a caregiver while growing up, it didn’t necessarily mean they weren't able to retain their
childhood memories. 

 

Trauma doesn’t directly correlate to memory loss.

 

Memory retention is so much more complicated than all or nothing. Some moments of trauma sear every detail into the brain, while others leave it empty and pushed away. To focus this project solely on memory retention would be ignoring the complexity of trauma. 

TURNING POINT

Memory Retention vs. Processing Emotion

 

I started my project by looking into how dissociation specifically can affect childhood memories. But now I feel like I have to make a decision... 
 

Is my goal to help childhood memory retention or help 
children process traumatic events? 

Synthesizing my survey results made me realize these two 
end goals are not mutually exclusive as I had previously thought. Similarly, 
after reading The Body Keeps the Score, I learned that healing is not necessarily about remembering what happened to you, but processing what you know. 

 

The better path for this project is to help children deal with (process) their trauma productively; asking them about their emotions and giving them positive coping strategies. This isn’t about targeting dissociation specifically, this is about targeting trauma.

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Final Product
dala

dala

“...help people “acknowledge, experience, and bear the reality of life – with all it’s pleasures and heartbreaks.”


The Body Keeps the Score


Currently in the midst of reading The Body Keeps the Score by Bessel Van der Kolk and loving every word of it. It is full of insights into the brain's anatomy / functions and is a great resource for learning about how trauma affects the neurological pathways of the body. The idea of safety vs. activation and how this appears in the body is something that continues to influence how I see this project.


This month I have conducted ~almost~ all of my interviews. I ended up conducting two more interviews with participants from my survey. This was a great way to see how people with poor childhood memory retention reacted to their situation without saying it was caused by dissociation. It was interested to see how they described their childhood experiences without naming it and then what helped them push back into the present moment.


As I conducted what I thought was my last interview, I realized that I didn't want to be done with hearing people's experiences. Arguably my favorite part of the process, I know interviews bring so many unique perspectives to the process. I decided to get in touch with a school counselor because I felt like I hadn't heard enough from the people who work with kids directly and on a daily basis (a.k.a, the mentor / person in their corner). In this point of the process, a school counselor would be the perfect mix of trauma-informed psychology and the overall big picture of a child's reality. I am hoping to conduct this interview in the next few weeks and be back on track to start connecting themes by the end of November.


This past month, I finished up writing transcripts of all the conducted interviews, so now everything is recorded in writing and ready for pull quotes + gathering insights. I can't wait to dig back into the details and see what I can pull out in a new light.


As for my next steps, this month will be spent looking back through transcripts and finding common themes and insights. Then, creating visual collages of what keeps people tied to the present and aligned with the feeling of safety.



  • Sep 20, 2020
  • 2 min read

These past weeks, I've dedicated my capstone time to gathering interviews and survey results to fully form the research around my capstone topic. So far, I've interviewed 2 stakeholders, 1 expert, and 2 potential users and am on the route to interview 1 more expert and 1 more user. There is always the potential for more interviews and discussions, but I feel this amount would give me a good foundation to start ideating solutions from.


Along with interviewing, I created a quick 5-minute survey regarding childhood memory retention, asking respondents about if they have childhood memories and whether they felt emotionally safe with either their caregivers or other adults around them. My goal for this survey was to identify whether the emotional environment appeared to have an affect on childhood memory retention. I also wanted to see the general prevalence of childhood memory loss and whether dissociation continued to be a problem from childhood to adulthood.


So far I have gotten 50 responses – which is awesome! This will allow me to create flushed out data visualizations, provide further insights for infographics / diagrams, and help discover more potential user interviews.


Link to research survey:


Lastly, I began The Body Keeps the Score by Bessel van der Kolk. As this book talks about the complex effects of trauma and how it can live with you and in you, I am utilizing this as a literary resource in conjunction with my primary research.


My goals for the next month include continuing to schedule + complete the last set of interviews along with writing transcripts of each. Once finished, I can start gathering insights and creating graphics to visualize my research.



  • Aug 2, 2020
  • 2 min read

As the summer semester comes to a close, my posts will become more few and far between. I still have many goals to complete for the fall semester while on co-op, but updates might be more spread out compared to the past weeks.


With this being said, I began interviewing users with childhood memory loss due to dissociation. As this week comes to a close, I have interviewed two separate users with two very different experiences. Just through these two conversations alone, I can already see how individual the experience of trauma and dealing with trauma is to each person. Hopefully by gathering more interviews and descriptions of personal experience, I'll begin to draw connections and come to some sense of a conclusion.


So far my insights are as follows:


• Memories can be informed by pictures even if you still don’t have that memory – you can hear a story around it and still feel connected to it.

• Stakeholders might try to intervene by going to the parent first, but sometimes this doesn’t trickle down to the child.

• One user related dissociation to the numbness felt during a depressive state – this could be a helpful way to look at how to either spot / bring someone out of dissociation.

• One user currently still uses dissociation as an avoidance technique. Once realized, was able to process trauma slowly over time by talking with others who have a shared / relatable experience.


Along with interviewing, I started thinking about colors + the meaning of colors. I started by benchmarking other apps that dealt with mental health and quickly saw a correlation. It's no secret why many meditative, mental health, and journaling product / apps have the same color choices. It is the meaning behind the colors that provide so much subconscious clarity.


While seeing this pattern, I also connected with them and I wanted the reasoning behind them to apply to my product / app. I decided to pull four broad color choices and then create my own palette. I decided I wanted a purple, a blue, a yellow, and an orange for the reasons specified below. Once decided, I start mixing, matching, + adjusting until I found a palette that I felt worked together well. .


Below is where my color palette is at currently:




For now, I'm off on a quick hiatus – until we speak again!

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Callie J Spears 2023

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